1.1. To access all the main services of the Website, it is necessary to open an account. The Client can choose one of the following registration methods:
● Registration "in 1 click" via social networks.
● Providing an email address and a password, which will be used to log in to the gaming profile.
● Providing a phone number and a password, which will be used to log in to the gaming profile.
Additionally, personal details such as full name, phone number, and date of birth must be provided.
1.2. The client is required to provide a valid email address and phone number during registration. The use of temporary or disposable phone numbers is strictly prohibited.
1.3. The Company reserves the right to request documents verifying the Client's identity to confirm the accuracy of the provided information. If the Client fails or refuses to provide the requested documents, the Company may suspend the gaming account until the verification process is completed.
1.4. The Client confirms that the information provided during registration on the Website is complete and accurate. In case of any changes to this information, the Client is obliged to update their profile immediately. Failure to comply with or disregard this rule may result in restrictions, suspension, or blocking of the profile, as well as the cancellation of winnings.
1.5. If the Client encounters any questions or issues during the registration process, they may contact customer support.
Registering multiple accounts by the same individual ("Multi-accounts") may result in the closure of such accounts and the blocking of all payments. We reserve the right to request documents at any time if we suspect bonus abuse or any other form of misuse. We also reserve the right to void any transactions if there are suspicions of multi-accounting. The Client is obligated to return any funds withdrawn from a Multi-account upon the first request.
Examples of situations that may be classified as multi-accounting include, but are not limited to:
● Registering accounts using different email addresses.
● Using slightly altered personal details (e.g., Ivan Ivanov and Ivanov Ivan).
● Creating accounts with different phone numbers.
● Registering accounts from the same IP address or device.
● Using various variations of personal information.
1.6.1. If you lose access to your account, please contact support before creating a new gaming account to explore the possibility of restoring access.
2.1. Please note that the name and date of birth specified in your profile must match the details of the account holder.
2.2. The name provided in your profile during registration must match the name on the credit card, bank account, e-wallet, or other payment profiles used for depositing or withdrawing funds to/from your gaming account. The Company does not accept payments from third parties. All deposits must be made using bank accounts, credit cards, e-wallets, or other payment methods registered in your name. If a security check reveals a violation of this condition, your winnings will be forfeited, and the initial deposit will be returned to the payment account owner. The Company is not responsible for lost funds deposited from third-party payment accounts.
2.3. To verify your identity, address, and/or payment profile ("identity"), we may request at any time:
● 2.3.1. Proof of identity (including, but not limited to, copies of a valid and up-to-date identification document: passport, ID card, or driver’s license).
● 2.3.2. A document confirming the address must meet the following criteria:
○ The document must be official (e.g., a utility bill or a letter from an official institution).
○ The document must have been issued no more than three months ago.
○ The address on the document must match the address registered in the gaming account.
○ The document must be issued in the client’s name.
○ Proof of address based on mobile phone bills is not accepted.
● 2.3.3. Bank statements related to the payment method used for deposits or withdrawals (not older than three months).
● 2.3.4. We also reserve the right to conduct video verification.
2.4. During the process of document verification, video verification, or clarification of data required for verification, we reserve the right to:
● 2.4.1. Suspend the Client’s profile until verification is successfully completed.
● 2.4.2. Suspend withdrawal requests until the account is fully verified.
● 2.4.3. Annul all or some of your transactions, freeze your account until the submission and verification of documents, or permanently close your account in accordance with the decision of the company’s security department.
2.5. You grant the Company the right to send inquiries regarding you and to use and disclose any information about you to third parties for verification purposes.
2.6. You agree to provide any additional information or documents upon request for security checks.
2.7. This procedure is mandatory and is conducted in accordance with applicable gambling regulations and anti-money laundering laws, specifically under the National Regulation on Reporting Suspicious Transactions and our internal policies on anti-money laundering and combating the financing of terrorism.
2.8. We reserve the right to make a phone call to the number specified in your user account, which, at our discretion, may be a necessary part of the KYC (Know Your Customer) procedure.
2.9. In connection with a potential violation of this Agreement, we reserve the right to conduct a security check at any time. This check may include verifying your identity, age, and other registration or payment details provided by you for using the Services. The purpose of this check is to prevent Prohibited Actions, ensure your compliance with the terms of this Agreement, and review your financial transactions related to the use of the Services.
3.1. After opening an account on the Website, the Client is required to keep their username and password confidential and not disclose this information to third parties. If the login credentials are lost, they can be recovered with the assistance of the support service by clicking the "Reset Password" button.
3.2. The Client is responsible for safeguarding their password, as well as for any actions and transactions made using their account. Additionally, the Client bears responsibility for any losses incurred as a result of third-party actions.
3.3. In case of a security breach or unauthorized access to the account, the Client must immediately notify the Company. If necessary, the Client must provide the Company with evidence that unauthorized access has indeed occurred. The Company is not liable for any damages incurred by the Client as a result of improper or careless use of the username and password by third parties or due to unauthorized access to the account.
4.1. To request a withdrawal from the Website, the Client must make at least one deposit.
4.2. The minimum amount for deposits and withdrawals depends on the payment method.
4.3. The Client confirms and agrees that:
● 4.3.1. The funds deposited into their gaming account were obtained legally and through permissible means.
● 4.3.2. The Client agrees not to dispute, cancel, or reverse successfully completed deposits after receiving services from QQBet, as such actions may result in funds being returned to a third party and enable them to avoid legal accountability.
4.4. We do not accept cash payments. For electronic transactions, such as deposits or withdrawals, we may work with different payment systems or banks. The Client agrees to their terms unless they conflict with this Agreement.
4.4.1. The Company reserves the right to block a Client's account, cancel payments, and reclaim winnings if there are suspicions that the account was funded fraudulently. We also reserve the right to notify relevant authorities about fraudulent payment activities or illegal actions.
4.4.2. The Company is not responsible for unauthorized use of credit cards, whether or not their theft has been reported.
4.5. The Company may engage collection agencies to recover payments.
4.6. In the event that the Client owes funds to the Company, the Company reserves the right to use the positive balance on the Client's account to settle the debt. If the account balance is zero, the Client is required to make a successful deposit to cover the outstanding amount and notify customer support for further resolution.
4.7.1. The Casino reserves the right to withhold payouts if there is suspicion or evidence of system manipulation. Criminal charges will be brought against any user or other individuals who have manipulated or attempted to manipulate the casino system. The Casino also reserves the right to discontinue and/or modify any games or events offered on the Website.
4.7.2. Any player attempting to gain an advantage through welcome offers or other casino promotions agrees that the Company reserves the right to cancel bonuses and any winnings derived from their use under the following circumstances:
● Use of stolen cards.
● Initiation of chargebacks.
● Creation of multiple accounts to benefit from casino promotions.
● Providing incorrect registration details.
● Any other actions that may harm the Casino.
4.8. The Client has the right to request a withdrawal from the account provided that:
● 4.8.1. All payments deposited into the account have been verified, and none have been canceled or reversed.
● 4.8.2. Verification procedures have been properly completed.
4.9. When processing a withdrawal request, the following conditions must be met:
● 4.9.1. The gaming profile must be fully completed.
● 4.9.2. All withdrawal requests will be reviewed and approved by us within 24 hours, provided that the account is fully verified. All documents are checked in the order they are received.
● 4.9.3. There may be a delay of up to 5 business days for the funds to reach your payment method. If you have not received the funds after 5 full business days, please contact customer support and provide a statement of the payment method used, covering the period from the approval of the withdrawal request to the current date.
4.10. The Company reserves the right to charge a commission equal to our costs for processing withdrawals of funds not used in gameplay. The commission amount will be based on the fees of payment providers.
4.11. Any deposit must be wagered three times (the player must place bets totaling three times the deposited amount) before withdrawals associated with that deposit become available. If multiple deposits are made without gameplay activity, the player must wager the total amount of these deposits before requesting a withdrawal. Otherwise, the Casino reserves the right to charge a processing fee for deposits and withdrawals, the amount of which is determined solely at the Casino's discretion.
4.12. If the winnings amount to more than 1,000,000 RUB (one million rubles), the company reserves the right to set a daily withdrawal limit, which is determined individually for each Client.
4.13. The maximum withdrawal amount for a player is 150,000 RUB or 1,500 USD per day, 500,000 RUB or 5,000 USD per week, and 1,500,000 RUB or 15,000 USD per month, or the equivalent in other currencies, unless otherwise specified in the Terms and Conditions of a specific promotion.
5.1. You agree to pay for all services and/or goods, as well as any additional services ordered by you on the Website, including, but not limited to, applicable taxes, fees, and other charges, if necessary. You are fully responsible for the timely payment of all amounts due. The payment service provider is solely responsible for processing the payment in the amount specified by the Website and is not responsible for additional charges incurred by the Website user. Once you click the "Pay" button, the payment is considered processed and irrevocably completed. By clicking "Pay," you acknowledge and agree that you cannot withdraw or cancel the payment. By placing an order on the Website, you confirm that you are not violating the laws of any jurisdiction. Additionally, by accepting the terms of these rules (and/or the Terms and Conditions), you, as the cardholder, confirm that you have the legal right to use the goods and/or services offered on the Website.
5.2. If you use the services of the Website, including specific services such as gaming services, you provide a legally binding confirmation that you have reached or exceeded the age of majority as defined by the laws of your jurisdiction, allowing you to use the services offered by the Website.
5.3. By using the Website's services, you assume legal responsibility for complying with the laws of any jurisdiction where the service is used. You also confirm that the payment service provider is not responsible for any illegal or unauthorized use of the service. By agreeing to use the Website's services, you acknowledge and accept that any payment processing is carried out by the payment service provider, and you have no legal right to a refund for purchased services and/or goods or to cancel payments. If you wish to stop using the service for future purchases of goods and/or services, you may do so through the "Personal Account" section of the Website.
5.4. The payment service provider is not responsible for any failure or inability to process data related to your payment card, nor for any refusal by the card-issuing bank to authorize a payment using your card. The payment service provider is also not responsible for the quality, quantity, or price of any service and/or goods offered or purchased on the Website using your payment card. By paying for any services and/or goods on the Website, you are primarily responsible for complying with the Website's terms of use. Please note that as the cardholder, you are solely responsible for timely payment of any service and/or goods ordered through the Website, as well as for any associated additional costs/fees. The payment service provider is merely a facilitator for the payment in the amount specified by the Website and is not responsible for any pricing, overall charges, and/or total amounts.
5.5. If you disagree with the above conditions or for any other reason, you are requested to decline the payment promptly and, if necessary, contact the Website administrator/support team directly.
6.1. The Company discourages placing bets as a group of Clients from the same IP address or local network, or through prior agreement. Such actions may be regarded as collusion, fraud, or misleading conduct.
6.2. The Company bears no responsibility for when it becomes aware of or establishes that a bet was placed in violation of the rules. We reserve the right to close such accounts and:
● 6.2.1. Void all transactions and refuse to return deposits or stakes made in agreement with other Clients.
● 6.2.2. Demand the return of all winnings, bonuses, and funds obtained through collusion. Clients are required to return these amounts upon our first request.
6.3. The following activities are strictly prohibited and will be considered direct violations of the Agreement:
● 6.3.1. Sharing information with third parties.
● 6.3.2. Illegal actions, such as fraud, using malicious software, bots, or exploiting software bugs on the Website.
● 6.3.3. Fraudulent activities, including the use of stolen, cloned, or otherwise unlawfully obtained credit or debit card details to fund accounts.
● 6.3.4. Engaging in criminal activities, money laundering, or other activities that could lead to criminal liability.
6.4. We reserve the right to suspend, cancel, or withdraw payouts or winnings associated with bonus funds if we suspect that a Client is deliberately abusing them.
6.5. The Company will take all legally permissible actions to identify and eliminate fraudulent collusion and its participants, and appropriate measures will be taken against these individuals. We accept no liability for losses or damages incurred by Clients as a result of fraudulent activities.
6.6. Clients must immediately notify us if they suspect that any Client is involved in collusion or fraudulent activities. This can be done by contacting customer support through the Website.
6.7. We reserve the right to prohibit Clients from accessing the Website and block their accounts without prior notice if they are suspected of fraudulent activity. In such cases, we are not responsible for the return or compensation of funds held in those accounts. Furthermore, we reserve the right to report illegal activities to law enforcement authorities. Clients are required to fully cooperate with us in investigating such incidents.
6.8. Clients are prohibited from using the Website’s services and software to conduct any fraudulent or illegal activities or transactions under the laws of any specific jurisdiction. If such actions are identified or confirmed, the Company may suspend or block the Client’s account and retain the funds in it. In such cases, Clients have no right to make any claims against the Company.
6.9. Engaging in gaming activities on behalf of third parties (nominal account holders) is strictly prohibited on the Website.
7.1. It is prohibited to use aggressive or abusive language, profanity, threats, or violent behavior toward employees or other Clients of the Company. If this rule is violated, the Company reserves the right to cease communication with the Client or disregard any incoming requests from them.
7.2. It is forbidden to upload information to the Website that could cause disruptions in its operation, or to perform any other actions that could affect the functionality of the resource. This includes, but is not limited to, viruses, malware, mass mailings, and spam—all of which are strictly prohibited. Furthermore, Clients are not allowed to delete, modify, or edit information posted on the Website.
7.3. Clients may use the Website exclusively for entertainment purposes. Copying the Website, in whole or in part, is
prohibited.
7.3.1. It is prohibited to copy the Website, in whole or in part.
7.4. Clients agree not to engage in actions aimed at breaching the Website's security system, gaining unauthorized access to restricted data, or conducting DDoS attacks. Appropriate measures will be taken against Clients suspected of violating this rule, including a complete ban on access to the Website and the blocking of their profile. Additionally, we reserve the right to notify the relevant authorities of the Client's illegal actions and initiate criminal proceedings.
7.5. We are not responsible for any losses or damages incurred by our Clients or third parties due to technical failures caused by virus attacks or other malicious activities targeting the Website.
7.6. It is strictly forbidden to transfer or sell a Client’s account to another person.
8.1. The Company reserves the right to delete a Client's account (including username and password) without prior notice in the following cases:
● 8.1.1. The Company decides to cease providing Services to all or specific Clients.
● 8.1.2. The Client’s account is linked to a previously deleted account.
● 8.1.3. The Client’s account is linked to a currently blocked account. In such cases, the Company has the right to close the account regardless of the nature of the link and fully block the credentials associated with those accounts. Except as provided in the Agreement, funds in the Client’s account will be returned within a specific period after a request is submitted, less any amount owed to the Company.
● 8.1.4. The Client is involved in criminal collusion or attempts to hack the system.
● 8.1.5. The Client interferes with the Website's software or attempts any other actions.
● 8.1.6. The Client uses their account for purposes deemed illegal under the laws of any jurisdiction.
● 8.1.7. The Client posts offensive or degrading content on the Website.
9.1. We reserve the right, at our sole discretion, to make changes or additions to the services offered on the Website at any time to maintain and update the resource.
10.1. If a malfunction occurs on the Website during gameplay, the Company will make every effort to resolve the issue as quickly as possible. We are not responsible for errors in information technology systems resulting from the equipment used by Clients to access the Website or for disruptions caused by internet service providers. Additionally, we are not liable for errors or malfunctions caused by game providers.
11.1. The Company reserves the right to limit or cancel any bets.
11.2. If a Client uses funds credited to their account as a result of an error to place bets or participate in games, we may void such bets and any winnings derived from them. If such winnings have already been paid out, these amounts will be considered held in trust by the Client, who is obligated to return them upon our first request.
11.3. The Company and its service providers are not responsible for damages, including loss of winnings, resulting from errors caused by either the Client or the Company.
11.4. The Company, its distributors, affiliates, licensees, subsidiaries, employees, and executives are not liable for any losses or damages caused by the interception or misuse of information transmitted via the Internet.
12.1. The Client independently decides to use the Website’s services, and any actions and their consequences are the result of the Client's personal choice, made at their discretion and at their own risk.
12.2. The Website operates in accordance with the terms of this Agreement. The Company makes no additional warranties or representations regarding the Website and the services offered on it and disclaims all liability (to the extent permitted by law) for any implied warranties.
12.3. We are not liable for violations, negligence, losses, or damages that could not reasonably be foreseen at this time.
12.4. The Company is not responsible for the content of external resources accessible via the Website.
13.1. The Client agrees to fully indemnify, defend, and hold harmless the Company, its partners, employees, and directors against any claims, liabilities, costs, losses, and expenses arising from:
● 13.1.1. The Client's violation of the terms of the Agreement;
● 13.1.2. The Client's breach of laws or the rights of third parties;
● 13.1.3. Access to the Website's services by any other person using the Client's login credentials, with or without their permission;
● 13.1.4. The appropriation of winnings obtained through such means.
13.2. If the Client violates the terms of the Agreement, we have the right to:
● 13.2.1. Notify the Client of their violation and demand the immediate cessation of prohibited actions;
● 13.2.2. Suspend the Client's account;
● 13.2.3. Block the Client's account without prior notice;
● 13.2.4. Recover from the Client's account any payments, winnings, or bonuses acquired as a result of the violation.
13.3. We reserve the right to cancel the Client's username and password if they fail to comply with any provision of the Agreement.
14.1. All content on the Website is subject to copyright and other property rights owned by the Company. All downloadable and printable materials available on the Website may be downloaded to a single computer. Printing of these materials is permitted solely for personal and non-commercial use.
14.2. Using the Website does not grant the Client any rights to the intellectual property owned by the Company or any third party.
14.3. The Client is responsible for any damages, costs, or expenses arising from prohibited activities they engage in. Clients must immediately notify the Company if they become aware of any prohibited activities and assist fully in any investigation the Company conducts based on the information provided.
15.1. We are committed to adhering to data protection regulations regarding the personal information collected during a user’s visit to the Website. The Company takes its obligations to process Clients' personal data seriously. Personal data provided by Clients is processed in full compliance with the privacy policy.
15.2. By providing personal data, Clients agree that the Company has the right to process this data for purposes specified in the Agreement or to comply with regulatory and legal obligations.
15.3. In accordance with the privacy policy, we undertake not to disclose or share Clients' personal data with third parties, except for data processing systems and employees who may need to use it exclusively to provide better services.
15.4. We retain copies of all correspondence received from Clients to ensure all information is accurately documented.
16.1. We use cookies to ensure the functionality of the Website. A cookie is a small text file stored on the user's computer during their visit to the Website. It helps us recognize specific users when they return to the Website.
17.1. In the event of any complaints or claims regarding the Website's operation, the Client must first contact customer support as soon as possible.
17.2. The Client agrees that records of disputes stored on the server may be used as evidence when resolving a complaint.
18.1. A Client may contest any situation. The Company will thoroughly and objectively review all disputes provided specific information, facts, and arguments are submitted. Disputed information, along with supporting evidence and arguments, must be sent to customer support.
18.2. Complaints or suggestions will be reviewed within 14 business days from the date of receipt of the letter, and the Client will be notified of the outcome in a response letter.
18.3. If additional checks are required, the Company reserves the right to extend the review period to up to 30 days from the date the complaint is received.
18.4. The use of profanity, insults, or false information is prohibited in complaint emails.
19.1. The Company is not responsible for delays or failure to meet obligations outlined in the Agreement if caused by force majeure circumstances. These include natural disasters, wars, civil unrest, labor disputes, disruptions in public utility networks, DDoS attacks, or other online attacks that may negatively impact the Website’s operations.
19.2. During the force majeure period, the Website’s operations are considered suspended, and obligations are deferred for the duration of such circumstances.
19.3. The Company commits to using all available resources to seek solutions that enable it to fulfill its obligations to Clients as fully as possible until the force majeure circumstances cease.
20.1. If we are unable to enforce a Client’s compliance with any obligation, or if we fail to exercise any legal remedy to which we are entitled, this shall not be considered a waiver of such remedies or a release of the Client from fulfilling their obligations.
21.1. If any provision of the Agreement is deemed invalid, illegitimate, or unenforceable, that provision shall be separated from the rest of the Agreement, which will remain fully valid and enforceable.
21.2. In such cases, the invalid provision will be amended in accordance with updated regulations.
22.1. The Website may contain links to external resources beyond our control. We are not responsible for the content of these sites, the actions or omissions of their owners, or any third-party advertisements or sponsorships.
22.2. Hyperlinks to other sites are provided for informational purposes only. Clients use them at their own risk.
23.1. Refunds cannot be issued once funds (including bonuses) have been used in gameplay.
23.2. Refund requests will only be considered if made within the first twenty-four (24) hours of the disputed transaction or within thirty (30) days if the User claims that another person (or a minor) accessed their account.
23.3. We reserve the right to withhold refunds or reverse transactions until the User’s identity is properly verified. You agree to provide notarized identification or any other documents required to verify your identity in accordance with applicable laws in your jurisdiction. If such notarized or certified identification is not provided within thirty (30) days of our request, the refund or transaction reversal will not be processed, your gaming account will be closed, and you will forfeit all funds in your account. This decision is final, binding, and not subject to appeal.
23.4. Refund requests may be denied by the Casino if the player provides false or intentionally altered personal information to bypass the system.
24.1. If a gaming account remains inactive for more than 12 months, the Company reserves the right to confiscate any remaining balance in the account.
24.2. If the player cannot be located, the funds will be retained by the Company. For information on recovering closed or inactive accounts and reclaiming funds retained in such accounts, please contact customer support.