Frequently Asked Questions Updated 01 march 2024
  1. How to register at QQbet?
  2. Registration button is always available. Click this button, enter your phone number/mail in a registration form, and create a password. Right after that, we’ll ask you to confirm your contacts so you will receive a code to enter.

  3. I've forgotten my password. What to do?
  4. Сlick FORGOT YOUR PASSWORD? After you enter your phone or e-mail, you will receive a code. Use this code to confirm and create a new password.

  5. I forgot my password and still don’t have a link in my email/SMS. What to do?
  6. If no link arrives via email, try recovering through your phone number. If SMS doesn’t work, switch to email. If both fail, contact Live Support with your name, login email, and a brief problem description.

  7. How to change my password?
  8. You can use the “Forget my password” link when login to reset your password. There are no additional options for creating a new password in your profile, but the reset request would help you.

  9. How to change my personal details?
  10. Reach out to Live Chat Support for guidance on document verification for updating your info.

  11. How to pass verification?
  12. The verification procedure is required to get access to all the QQbet’s features and your withdrawals. So, pay a little time to complete it. To do so, please go to your personal account and choose the “Dashboard” tab. There, you’ll find the “Personal Data” section on the left-hand side. Click the “Upload Document” button and follow the instructions.

  13. Can I have more than one account at QQbet?
  14. No, multi-accounting is not allowed. If you accidentally created a second account, contact Support to resolve it.

  15. How to block my account?
  16. If you want to block your account for any reason, please use your personal account to apply for suspension or deletion. To do so, find the ‘Settings’ tab and scroll down to the ‘Danger zone’ drop-up list. Unfold it and select your option: Log out, Suspend account, or Delete account. Please note: suspension procedure can last up to 24 hours, and deletion will take 48 hours. You can withdraw your request during this time if you change your mind.

  17. I wanna work with you! How can I do this?
  18. If you want to cooperate, please visit the affiliate program page for more details on the partnership.

  19. Do you have a referral program for players? Can I get a reward if I invite my friend?
  20. Yes, you may find a personal referral link ??? and share it with your friends. Every unique registration via your link will bring you free spins or daily bonuses.

  21. I can’t see my winnings on the account. What happened?
  22. It could be a technical delay. Contact Support with relevant details and screenshots for assistance.

  23. What if the games lag or the site doesn't work properly? What should I do?
  24. Check your internet connection, clear your cookies, and contact Support if the issue persists.

  25. I made a deposit but can’t see changes to my balance. Where is my money?
  26. Payment systems may need time. If it exceeds the usual timeframe, contact Support for help.

  27. I deposited via [specify payment method] but didn’t receive money on my account balance. What to do?
  28. Ensure the transaction complies with the system’s limits. If everything is fine with the limit threshold, but your money is still not here, please contact the support team.

  29. Are there any amount limits to my payment method?
  30. Yes, limits apply. Check the Payment Methods section for details.

  31. What currencies are available for deposit and withdrawal?
  32. Currently, you can deposit and withdraw funds using RUB, KZT UZS, AZN, and KGN.

  33. What is Deposit Turnover?
  34. It’s the wager required before withdrawing. QQbet has a 1x turnover, meaning a 100 RUB deposit requires 100 RUB worth of bets before withdrawal.

  35. I made a withdrawal, and the bonus money disappeared. Why?
  36. Withdrawing cancels any active bonuses unless wagering requirements are completed.

  37. What are the withdrawal limits for QQbet?
  38. Limits vary by payment method; see the Payment Methods section for specifics.

  39. How long can it take to receive my withdrawal?
  40. The withdrawal time depends on the payment method you’ve chosen. Some of them may process your request up to 1-3 banking days.

  41. Why is my withdrawal declined?
  42. Ensure you’ve passed the verification procedure and check if the amount matches your balance. Contact Support for any unresolved issues.

  43. I registered at QQbet but didn’t get my Welcome Pack. Why so?
  44. Bonuses are issued not for the fact of registration but for your first three deposits. Check the link for detailed conditions.

  45. I registered at QQbet and made my first deposit but didn’t get my Welcome Pack. Why?
  46. Please check if the deposit meets the required minimum or contact Support for further help.

  47. I don’t want the Bonus I got. How to cancel it?
  48. You can cancel your bonus upon withdrawal or manually in your account's bonus section.

  49. Can I get a No-Deposit Bonus / FreeBet?
  50. Yes! Participate in QQbet promotions and follow our social media for chances to win bonuses.

  51. I have a promo code, but I forgot to activate it. What to do?
  52. Most promo codes have their time limits. You can use it to get your bonus if it hasn't expired yet. If you can’t find the info regarding promo code lifetime, you can contact the support.

  53. How does a Bonus balance work?
  54. Bonus funds are used after real money is spent. To convert it into real money, meet the wagering requirements.

  55. I can’t withdraw money from my Bonus balance. How to?
  56. To withdraw bonus money from your rear money account, please fulfill the bonus wagering requirements. Right after that, you’ll be able to convert it.

  57. How can I see the progress of my bonus wagering?
  58. You may find the wagering scale in your profile. Go to the Bonus tab, select your bonus, and find the information in the bonus batch.

  59. Has QQbet got a license?
  60. Yes, QQbet is a licensed casino. The permission to operate is granted by XXX; the license number is XXX. You can check the document by clicking the link in the gaming website’s footer.

  61. Which documents do I need to verify my account?
  62. You can use only legal documents to prove your identity. It can be your ID, passport, driver’s license, or residency permit.

  63. I can’t upload my documents for verification. Can I send them via email?
  64. If you can not upload your documents, their size can be the reason. Please check if your file size corresponds to the QQbet verification requirements. If everything is fine, but you still can’t upload them, please contact support and follow the manager’s recommendations.

  65. I don’t want to fill in my personal data in the registration form!
  66. Unfortunately, we can’t help you with that. Providing personal data is mandatory per licensing requirements.

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